I wrote the questions for and administered informational interviews to understand the main concerns, questions, and tension points of three distinct audiences: current students, parents of college aged kids, and lenders who would be interested in buying debt. The biggest concern both parents and students had was a lack of information around student debt, so we decided to focus our project on a tool to help people understand their options for college loans.

​

I designed a clickable prototype of the calculator that focused on the most important information lenders were looking for, according to our previous interviews. I then wrote a script for and ran usability testing with new groups of students and parents. Preliminary results from the testing showed that users understood the purpose of the page and how to navigate it easily, and many participants expressed appreciation at the simplicity of the tool.